Terms of Trade

Tolerance:

±5% variation will be acceptable in the size, weight, colors, etc.

Shipment:

We usually ship orders by air through international couriers, preferably by DHL or UPS, or by air cargo such as Lufthansa, Austrian Airlines, Thai Airways etc (whichever is convenient and economical as per the buyers destination.). It usually takes four to seven working days to reach any destination


Lead Time:

Lead period can vary according to the volume of the orders placed. Normally, we dispactch the goods withing 7 to 15 days after receiving 100 % payment. Orders of big volume demand a lead period of 20-30 days.

Designs like embroidery, printed and jacquard may take additional lead time.

Payment Terms:

Payments can be made by bank transfers/Wire Transfers. As per our export regulations, we cannot ship any order without receiving the 100 % payment for it. We have to submit an advance payment certificate (APC) at the customs when shipping. The bank, which issues the APC, only does so after receiving the payment in our favor.

Rate:

The rates we quote, are FOB Kathmandu. They do not include any shipping, handling and insurance charges. Shipping charges differ according to the gross weight of the shipment, the final destination of the shipped goods, and the airline or courier service used. We may not be able to use the same airlines for every shipment. We can inform our customers the cost of shipping once the gross weight of the shipment, the final destination of the shipped goods, and the method of transportation is confirmed. Shipping charges also include handling charges at both ports of origin (Kathmandu) and destination (buyer's airport) and, sometimes, insurance charges. Customs clearance charges, if any needs to be paid in the buyer's country, are not included in the shipping charge.

What does FOB Kathmandu rate mean?

FOB is an INCOTERMS (International Commercial Terms), which is a universally recognized set of definitions of international trade terms. FOB Kathmandu rate includes the selling price of the good and the delivery of the good on board the vessel at Kathmandu, Nepal. The rate does not include any shipping, handling, insurance charges and customs clearance charges at the buyer's country.


Claim Policy

We take every measure to ensure that our customers' receive their orders undamaged. Unfortunately, problems do arise sometimes. We advise our customers to immediately check the goods once they arrive at their premises and put forward claims for any damaged goods. We accept claims for damaged Pashmina products only up to twenty (20) days after the date of shipment. We replace the damaged pieces. We do not honor any claims for damaged goods after twenty (20) days from the date of shipment.